Q: Production/Delivery Timeframes
A: Our standard production time frame for in house orders is 12 working days. We do our best to accommodate rushes.
Q: Imprint Colors
A: We offer a variety of imprint colors for screen printing which can be found by clicking here. We also can losely match PMS colors if desired (additional charges may apply).
Q: Embroidery Thread Colors
A: Embroidery thread colors are characterized by numbers and can be closely matched to any PMS color you choose. Click here to view our embroidery thread chart.
Q: Art Guidelines
A: In order to provide the highest quality representation of your logo and/or design, we use high-resolution files in order to capture even the smallest detail. When submitting your artwork, please click here to view our art guidelines. We also have a dedicated Art Department on staff to help create your logo or image.
Q: Payment Options
A: We gladly accept all major credit cards (MasterCard, Visa, American Express, Discover). If you are interested in other payment options, please contact us.
Q: Sample Policy
A: A sampling of merchandise is on display in our showroom or available by special order. Please contact your sales representative for more information.
Q: Minimum Order Quantities
A: Each custom decorated item features a minimum order quantity specific to that item. In general, decorated apparel items require a minimum order of 12 pieces and decorated promotional items vary. Less than minimum order quantities may be available.
Q: Return Policy
A: All custom decorated products are made-to-order just for you. We appreciate your understanding that returns and exchanges are not accepted. If you feel you received your order in error, please contact your sales representative.
Q: Sales Tax
A: Your order will qualify for 5.5% Wisconsin Sales Tax if it is delivered within the state of Wisconsin.
Q: Ask a Sales Rep to Contact Me
A: We are available via phone and email Monday-Friday from 8am – 5pm CST. If you would like to request that a salesperson contact you, please contact us at 800-344-2968.
Q: Hours of Operation
A: Our office hours are 8am – 5pm CST. Please feel free to call or visit us anytime during these times. If you are trying to reach us after these hours or on a major holiday, please feel free to leave us a message and we’ll be sure to respond when our office re-opens.