We understand that your logo is more than just an image on a golf ball or travel mug, it’s a symbol of your brand and all it stands for. We take the time to understand your objectives and are committed to helping you reach them by delivering creative promotional solutions that go beyond the obvious. Our team attends tradeshows to stay current on the latest industry trends and technology and we look at each project as an opportunity to innovate and exceed your expectations.
Communication & Responsiveness
Top has a corporate culture that supports communication between departments and a no barriers communication policy with our customers. This means if we make a mistake, we aren’t going to hid it and hope it isn’t noticed. We communicate up front and openly.
We also have an organizational structure that promotes a customer focused sense of urgency, including account managers, inside sales, web support, graphic art and production departments that all stand in support of our sales team and our customers.
10% of our staff is blind. We don’t know of another promotional marketing company that can make that claim! In a highly graphic sensitive field, we have found productive ways to incorporate blind employees into the fabric of our company in roles that are critical to our success. Every order you place with Top, helps support all our employees, blind or sighted.
Most promotional marketing companies do not have their own, on-site production capabilities. Top Promotions does! In-house we handle digital printing, screen printing, embroidery, specialty decorating, licensed printing, post production services, graphic art, hot market printing and fulfillment services. We do this all under our roof which means we have full control.
We understand that due dates are generally not flexible so we make sure projects are done right and on schedule and in the rare instance where a project is going off schedule, we communicate! And with our on-site decorating and the control that brings, we aren’t depending on someone else to keep our schedule.
Staff Empowerment & Company Culture
Our employees are empowered to make decisions on the spot in the best interest of the customer, we hate bureaucratic red tape so we eliminate the need for it. We believe if an employee, in their gut, knows what the right move to make, they should go ahead and do that because we trust and support their decisions.